|Frequently Asked Questions
Q1. How do I know my order is received.
A. An automatic confirmation will be e-mailed to you, with
order reference No. You do not need to reply to the e-mail.
Q2. When will my order be despatched.
A. Please allow up to 21 days or up to 28 days in exceptional
circumstances ie. Stock shortage or high demand for a particular product. Customer
service on 08708720128 will provide helpful advice.
Q3. How do I know how my order is progressing.
A. Please contact customer service on 08708720128 or email@example.com,
state order No., date, address and post code.
Q4. If my order is not received after 28 days who do I speak
A. Customer service on 08708720128 or e-mail firstname.lastname@example.org
give order details as at Q3.
Q5. What is a JCB card.
A. A JCB card is a Japan Credit Bureau Card, it is not acceptable
by our merchant providers and sometimes you will struggle when using this card
to place orders on the net.
Q6. Why cant my e-mail order update enquiry be answered
A. It is always more beneficial to speak to customer service for an immediate
response. As you may realise hundreds of e-mails are received weekly. If staff
concentrate on responding to each one, orders will be further delayed. We will
respond promptly if orders take more that 28 days.
Q7. Why is my credit care not acceptable.
A. There could be a combination of reasons, discrepancies
between the card details, card out of date, security issues or JCB card.
Q8. Must my order be delivered to my billing address.
A. The goods you ordered will be delivered to your billing
address but may be delivered to another address specified at the time the order
Q9. If goods are out of stock or discontinued when I place
my order do I get a replacement or is my money reimbursed.
A. If out of stock (OOS) then order is held for 28days and
either despatched in total or part with the OOS item sent thereafter. If discontinued
– a substitute is sent where there has been a direct replacement or a refund
is sent if item is not replaceable.
Q10. If my order was never received how do I prove this and
get a replacement.
A. A written letter is required from you so it can be sent
to the Post Office. On receipt of this evidence the goods are automatically